Domestic Sector Ticket
Any change to a confirmed ticket issued on INR fare - including cancellation, change of itinerary - must be done at least four hours before a flight. When a ticket is reissued from a higher to a lower fare, a re-issuance charge of INR 100 is levied, irrespective of whether there is any change in sector/class of travel. A documentation charge of INR 100 is levied when a confirmed ticket is processed for refund. (This applies to Normal Class Fares only.)
50% of Basic fare is charged in case of cancellation of confirm tickets .
International Sector Ticket
Tickets for international travel are subject to cancellation charges specific to each sector. Related details are available at our offices, airport ticket counters and from our authorized travel agents.
Refund of Ticket
We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you. Refund shall be processed as per the mode of payment made.
If the ticket has been paid for in cash, we will refund the amount by cheque; and if the ticket has been paid for by credit card, we will issue a credit slip.
Tickets issued outside India will be refunded in the country where the ticket is purchased. The refund with regard to a ticket issued by a travel agent can only be done through that travel agent.
Cancellation Refund Policy
Open Tickets - nil cancellation charges.
Confirmed Tickets Cancelled at least 1 hour prior to Departure - nil cancellation charges.
Confirmed Tickets Cancelled for refund within 1 hour of Departure or No-Show - 50% of the basic fare.
Refund / Rerouting Charges of INR .100/- will be charged on CONFIRMED TKTS cancelled at NIL Charges.
However confirmed tickets cancelled even within 1 hour of departure can be revalidated for travel within the next 24 hours without any cancellation charges. This facility is available only once, failure to travel will be treated as NO SHOW & no further revalidation allowed.
As per date of departure date, not valid after the date of departure of the last coupon of the ticket.
Refund & Cancellation
INR 1000 will be charged as cancellation charges for each transaction if reservation is cancelled more than 01hr prior to departure.
90% of Basic fare will be charged as cancellation charges for each cancelled sector if reservation is cancelled within 01hr or No Show.
Voiding Charges - INR 1000 per ticket.
Date/Flight change not allowed.